Marketers understand the importance of defining their customers and their needs, but many don’t realize the influence emotions have on customer behavior.
Smart marketers know that in most buying decisions, emotions trump logic virtually every time. The heart wants what the heart wants.
But even before the buying decision is made, building an emotional bridge between you and your customer can help create the brand loyalty and trust needed to secure that sale and establish a sustainable market base.
In simplistic terms, much of it boils down to likeability and alikeness. The more customers feel you like them, the more they’ll like you – and just as important – the more they’ll trust you.
So, appealing to a target market’s emotions – especially humor – in the biggest and best way possible is a great way to establish a unique, personable brand. In essence, emotional bonding helps build branding. And when this emotional branding is successfully deployed, it can help an advertiser distinguish itself from its competition, capture a position and subsequently dominate a market or a niche.
Take Coke, for instance. Its brand loyalty exists due to the emotional memories and values associated to it. Most blind taste tests fail because consumers are relying on taste and removing emotional associations to the brand they trust.
Color Me Emotional
When it comes to the physical aspect of designing logos, products, packages and advertising, it is important to understand that color resonates on an emotional level. A knowledgeable marketing team will use color effectively to trigger the desired emotions.
Promises Made, Promises Kept
Communicating the brand promise is another crucial aspect of brand identity. Typically articulated in the positioning statement, the brand promise should help drive every aspect of the consumer’s experience. And when possible, that promise should have an emotional component to it.
For instance, Scope may clean your mouth, but you’ll sell a heck of a lot more of it if it also makes you more kissable.
Competitive pricing, quality and leadership are no longer enough. Creating personal, emotional bonds with customers can give you the leverage over your competitors, making you more memorable and making it hard for others to imitate your brand without coming off as less genuine.
Bottom line: Convey your promise in an emotional way, and long-term loyalty is sure to follow.
You must be logged in to post a comment.